If anyone ever thinks about changing mobile operator her in Belgium, I can warmly recommend Mobile Vikings. Or no, better up..even if you’re not yet thinking about it – START now. I signed up on the website and the sim card was shipped on the same day to arrive 2 days later.

One envelope, one paper with sim card suitable for both micro and normal. No more paper, no signature, only send a sms as confirmation you want to transfer your number from your old operator to Mobile Vikings.

These guys CAN offer such great prices because their internal processes – their business processes – are streamlined. I’m not going to tell my Proximus story now but I can tell that they have such a complicated process of getting the interested customer from signing up all the way to final delivery. They involve multiple departments, resources, papers, signatures etc – which they think themselves at Proximus is correct. Why? Because they have been doing the same all the time so why change now?

As a consumer I believe that there is a big risk that being a customer of a large organisation will always be more costly than taking the chance and going with a smaller supplier/provider. Not only referring to money here – as time has the potential to be even more costly than a pure cost for activity performed.